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We have compiled most
Frequently Asked Question as follow: However if you
still
have any question, please
contact us.
Does WebAccountant require any 3rd party database
engine?
The WebAccountant is
complete package, which employs proprietary database. No
additional software required.
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I do not see any products when creating a receipt?
In order to post receipt
your system must have at least one product of receipt
type. Please create product(s) of receipt type (e.g.
"Check Receipt", "Funds Wired In") using Product Manager.
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I have defined recurring invoice. How can I be sure it is
set up and working properly?
In order to test your
product do the following:
Please note
that WebAccountant will generate new rebill.dat file
after rebill.pl executed. Repeat steps 2 & 3 in order to
continue testing.
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What the customer statement shows and what shows up in the
admin screen on accounts are reversed. I think that there
may be a bug in the customer statement module?
The WebAccountant goes
after real life accounting and in essence implements
Accounts Receivable (A/R) sub ledger. Everything customer
owes you is your company's asset or Accounts Receivable.
This is why from operator's point of view (and thus via
WebAccountant interface) every invoice is positive (i.e.
increases your company assets).
The same invoices from
customer point of view (and thus in invoices sent via
email and My Account interface) are decreasing his/her
account balance.
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